Privacy Policy

Val's Cleaning Solutions respects your privacy. This policy explains what information this website collects and how we use it. We keep things simple: we only collect what we need to respond to you.

Information we collect

When you submit the quote or contact form, we collect the details you choose to provide, which may include:

• Your name
• Your phone number and/or email address
• Your preferred way to be contacted
• Whether your request is for a home or a business
• The service you're interested in and how often
• Your general area or ZIP code
• The message and details you share with us

Only your name and one way to reach you are required — an email address is not required if a phone number works for you. We do not require you to create an account, and we do not knowingly collect more than is reasonably necessary to answer your inquiry or prepare a quote.

How we use your information

We use the information you submit solely to respond to your request, provide a quote, and arrange cleaning services. We do not sell or rent your personal information, and we do not share it except as needed to deliver your message to us (for example, through our email provider).

How your message reaches us

Form submissions are delivered to us by email over an authenticated connection. This website does not store your contact or quote submissions in a public database.

Spam protection and security

To protect our forms from abuse, we use lightweight measures such as a hidden "honeypot" field, basic rate limiting, and a security token on each form. We may also use Cloudflare Turnstile, a privacy-friendly human-verification tool, to help prevent automated spam.

Cookies and local storage

This site uses a single security cookie to protect form submissions during your visit. We also use your browser's local storage to remember when you've dismissed an on-site announcement, so it doesn't keep reappearing. In addition, Google Analytics sets its own cookies to measure general site usage — see the "Google Analytics" section below. We do not use advertising cookies.

Google Analytics

This website uses Google Analytics, a web-analytics service provided by Google, to understand general site usage and improve the website. When you visit, Google may receive technical and usage information such as the pages you view, general device and browser information, an approximate location derived from your IP address, and the site or link that referred you.

We use this information to see how the site is used overall. Google Analytics is not intentionally used to collect the contents of your contact or quote messages, and we do not send your form field values to Google Analytics.

You can limit or block analytics using your browser's privacy controls or extensions, and Google provides its own opt-out mechanisms where available. Google's handling of the information it receives is governed by Google's own privacy policy.

Logging

We keep minimal, operational logs to help us run the site and diagnose problems — for example, a note that a message failed to send. We do not write the full contents of your form submission or any sensitive personal details to these logs.

Data retention

Quote and contact messages are delivered to us by email and kept only as long as needed to respond and provide service. There is no customer-account system and no stored database of form submissions on this website.

Customer reviews

We may display customer reviews on this website in the future. If we add reviews, they will be shown as published on their original platform, and this policy will be updated to describe how that works.

Contact us

Questions about this policy? Call us at (615) 500-7494 and we'll be glad to help.